Culture is one of the most critical factors in determining the success of IT projects and the development of new or transformed processes based on the customer experience.

  • What are the current cultural norms? How do they differ or compare to the leadership’s expectations?
  • Does the team work in a unified way to achieve goals?
  • Is there collaboration across verticals?
  • Do IT employees understand their clients’ needs? Are they focused on providing a good customer experience?